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Frequently Asked Questions

 

My order has shipped but I still can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 hours after you receive your shipping confirmation email. If 24 hours have passed and you're still unable to track your order, please email to customerservice@dd-collective.com

 

What is your Returns Policy?

Exchanges or refunds must be made within 14 days of receipt of your shipment and will be credited in the same form as they were paid. You may also exchange your items for other products or a gift voucher. Please note that items to be returned must be in good, sellable condition.

 

Please use registered post (with tracking) to ship your items back to us. Not sure which postal service to use? Contact us and we’ll be happy to help. We will notify you via email of your refund once we have received and processed the returned items.

 

Can I return for a size exchange?

Exchanges must be made within 14 days of receipt of your shipment. Please email us at customerservice@dd-collective.com for your exchange & return it by registered post (with tracking) to us. The cost of shipping the items you want exchanged back to us will be borne by you.

 

How can I check the status of my order?

You can do this by logging into your d.d collective account and clicking on the Order History to view your order status. Alternatively, you can email us at customerservice@dd-collective.com to check on the status of your order.

 

 Why am I paying tax on shipping and handling?

Sales tax on shipping and handling, VAT, custom duties and taxes are beyond our control. All sales taxes and duties are subject to the destination country’s customs discretion.

 

How do I calculate the shipping and handling for my order?

You can do this by entering your shipping address to view your shipping fee during checkout.

 

What forms of payment do you accept online?

We accept payments via PayPal, all major credit cards and debit cards.

 

How can I find out when my pre-ordered items will be shipped?

To check the status of your pre-ordered items, please email us at customerservice@dd-collective.com